Piraeus Bank

Piraeus Bank is focused on delivering the absolute highest level of service to its customers — and that focus has paid off.

It has received international recognition and several awards, including Best Customer Service, Most Innovative Private Banking and Best Mobile Banking App.

To support customers’ banking experience while increasing productivity and collaboration, the bank implemented Microsoft 365 as many financial institutions do. But its backup solution presented a challenge.

The challenge

Because the bank’s Microsoft 365 data supports areas of the business that affect customer experience, protecting that data is mission-critical.

Microsoft SharePoint and Microsoft Teams underpin banking processes such as loan applications, while Microsoft Exchange facilitates email for employees and notifications for customers. Each time customers make changes to their accounts (deposits, withdrawals, PIN modifications, etc.), they receive automated email notifications. If data in Microsoft 365 is lost or corrupted, the bank’s mission — delivering the ultimate banking experience — is at risk.

So when its previous backup solution failed to provide on-premises backup, the bank sought out a modern data protection solution with the guidance of trusted IT partner Infinitum. Their experts were quick to recommend Veeam Backup for Microsoft 365.